Right of Return

Returns

If you're not completely satisfied with your purchase, you can return the item(s) in their original condition within 30 days of delivery (please include your tracking number). Once we receive the goods, you will be refunded the purchase price. All returns must be registered through our customer service team before being sent back.

I Received a Faulty Item

If you received a faulty item, please contact our support team right away with the following information:

• Your order number
• Which item is damaged
• A description of the issue
• Photo evidence

If your package arrives damaged, please take a photo and send it directly to our customer service team. Claims for damaged packages must be submitted within 7 days of the delivery date. We are unable to issue a refund, credit note, or replacement without proof of damage confirmed by a member of our support team.

I Received the Wrong Item

If you received the wrong item, please contact our support team right away and provide us with the following information:

• Your order number
• The name of the item you did not receive
• The name of the item you did receive
• A photo of the item received

Exchanges

Unfortunately, we do not offer direct exchanges. If you'd like a different item, we recommend returning the original product and placing a new order for the correct one.

Defective or Damaged Products

If a product is defective, was damaged during shipping, or is otherwise faulty, return shipping costs are covered — there is no cost to you.

Returning an Unwanted Item

If you purchased the wrong product, the item doesn't fit, or you've simply changed your mind, the actual cost of return shipping and the return receipt will be the responsibility of the customer.

Return Address

3rd Floor Suite, 207 Regent Street, London, England, W1B 3HH

If you have any questions or concerns, please don't hesitate to reach out to our customer support team at any time: info@vitanesta.com