Exchange Policy

Unfortunately, we're unable to process direct exchanges. If you'd like a different item, we recommend returning the original product and placing a new order for the correct one.

Defective or Damaged Products

If a product is faulty, was damaged during transit, or is otherwise defective, return shipping costs are fully covered — there is no cost to you.

Returning an Unwanted Item

If you purchased the wrong product, the item doesn't fit, or you've simply changed your mind, the actual cost of return shipping and the return receipt will be the responsibility of the customer.

Return Address

3rd Floor Suite, 207 Regent Street, London, England, W1B 3HH

If you have any questions, our customer service team is always here to help: info@vitanesta.com